At today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics, the company for a cool $8 billion.General Manager Brenda Bown says that as more customers move online during the pandemic, it’s more important than ever to capture real-time customer feedback that you can combine with other data to build a more complete picture of the customer that could lead to more successful interactions in the future.“Customer Voice is a feedback management solution, and it’s designed to empower...…At today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics, the company for a cool $8 billion.General Manager Brenda Bown says that as more customers move online during the pandemic, it’s more important than ever to capture real-time customer feedback that you can combine with other data to build a more complete picture of the customer that could lead to more successful interactions in the future.“Customer Voice is a feedback management solution, and it’s designed to empower...WW…

has become the de facto standard for online communications during the pandemic, but the company has found that it’s still a struggle for many employees to set up the equipment and the software to run a meeting effectively. The company’s answer is an all-in-one communications appliance with Zoom software ready to roll in a simple touch interface.The device, dubbed the , is being produced by partner DTEN. It consists of a standalone 27-inch screen, essentially a large tablet equipped with three wide-angle cameras designed for high-resolution video and 8 microphones. Zoom software is...…has become the de facto standard for online communications during the pandemic, but the company has found that it’s still a struggle for many employees to set up the equipment and the software to run a meeting effectively. The company’s answer is an all-in-one communications appliance with Zoom software ready to roll in a simple touch interface.The device, dubbed the , is being produced by partner DTEN. It consists of a standalone 27-inch screen, essentially a large tablet equipped with three wide-angle cameras designed for high-resolution video and 8 microphones. Zoom software is...WW…

announced offering today that will run on the platform. At the same time, the company announced a deal with ServiceNow to standardize on Zoom and Zoom Phone for its 11,000 employees in another case of SaaS cooperation.For starters, the new Hardware as a Service offering allows customers, who use the Zoom Phone and Zoom Rooms software, to acquire related hardware from the company for a fixed monthly cost. The company announced that initial solutions providers will include DTEN, Neat, Poly and Yealink.The new service allows companies to access low-cost hardware and pay for the software and...…announced offering today that will run on the platform. At the same time, the company announced a deal with ServiceNow to standardize on Zoom and Zoom Phone for its 11,000 employees in another case of SaaS cooperation.For starters, the new Hardware as a Service offering allows customers, who use the Zoom Phone and Zoom Rooms software, to acquire related hardware from the company for a fixed monthly cost. The company announced that initial solutions providers will include DTEN, Neat, Poly and Yealink.The new service allows companies to access low-cost hardware and pay for the software and...WW…

confirmed reports from overnight that it is conducting layoffs, but wouldn’t provide details related to location, departments or number of employees involved. The company framed it in terms of replacing people with more needed skills as it tries to regroup under .“IBM’s work in a highly competitive marketplace requires flexibility to constantly remix to high-value skills, and our workforce decisions are made in the long-term interests of our business,” an IBM spokesperson told TechCrunch.Patrick Moorhead, principal analyst at Moor Insights & Strategy, says he’s hearing the layoffs are...…confirmed reports from overnight that it is conducting layoffs, but wouldn’t provide details related to location, departments or number of employees involved. The company framed it in terms of replacing people with more needed skills as it tries to regroup under .“IBM’s work in a highly competitive marketplace requires flexibility to constantly remix to high-value skills, and our workforce decisions are made in the long-term interests of our business,” an IBM spokesperson told TechCrunch.Patrick Moorhead, principal analyst at Moor Insights & Strategy, says he’s hearing the layoffs are...WW…