Ken Armstrong
Ken Armstrong
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Health Officials Recommended Canceling Events with 10-50 People. Then 33,000 Fans Attended a Major League Soccer Game.

Health Officials Recommended Canceling Events with 10-50 People. Then 33,000 Fans Attended a Major League Soccer Game.

The U.S. Response to COVID-19ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive as soon as they’re published.This story was produced in partnership with The Seattle Times.On March 6, at 2:43 p.m., the health officer for Public Health — Seattle & King County, the hardest-hit region in the first state to be slammed by COVID-19, sent an email to a half-dozen colleagues, saying, “I want to cancel large group gatherings now.”The county’s numbers — 10 known deaths and nearly 60 confirmed cases as of late morning — were bad and getting worse. Many local...

April 19, 2020
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All a Gig-Economy Pioneer Had to Do Was “Politely Disagree” It Was Violating Federal Law and the Labor Department Walked Away

All a Gig-Economy Pioneer Had to Do Was “Politely Disagree” It Was Violating Federal Law and the Labor Department Walked Away

The Secretive World of Work-At-Home Customer ServiceProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive as soon as they’re published.Ten years ago, the Department of Labor wrapped up a lengthy investigation of Arise Virtual Solutions, a company that recruited customer service agents to work from home fielding calls for big brand names like Disney and AAA. The so-called gig economy was in its infancy, with Uber launching and TaskRabbit starting to go national.The question for the Obama administration’s Labor Department: Did Arise employ those customer...

January 23, 2021
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Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

The Secretive World of Work-At-Home Customer ServiceProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive as soon as they’re published.This story is co-published with .Airbnb, battered by the pandemic recession, announced in May that it would be laying off a quarter of its workforce. In a post for its empathy and transparency, CEO Brian Chesky , “We will have to part with teammates that we love and value.” He outlined a generous severance package. Departing employees would receive 14 weeks of pay plus an extra week for each year at the company; help from...

October 3, 2020
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Why Are Cops Around the World Using This Outlandish Mind-Reading Tool?

Why Are Cops Around the World Using This Outlandish Mind-Reading Tool?

Justice in an Indiana CountyThis article was produced in partnership with the , a member of ProPublica’s in 2018.ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive as soon as they’re published.The police gave Ricky Joyner a pen and a nine-page questionnaire.Write what you did, beginning to end, on the day Sandra Hernandez disappeared, one question asked.“Went ot work …,” Joyner wrote, transposing the letters in “to.” “Went home toke shower got dress pick Sandra up … went out to eat … went the movies … toke Sandra home … stop at [bar] for little while,...

March 10, 2020
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Expired Respirators. Reused Masks. Nurses in the Nation’s Original Covid-19 Epicenter Offer Sobering Accounts of What Could Come.

Expired Respirators. Reused Masks. Nurses in the Nation’s Original Covid-19 Epicenter Offer Sobering Accounts of What Could Come.

The U.S. Response to COVID-19ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive as soon as they’re published.Nurses at one hospital in southeastern Washington state have alleged that, amid the COVID-19 pandemic, they were ordered by supervisors to use one protective mask per shift, potentially exposing themselves to the novel coronavirus.At another hospital, just east of Seattle, nurses had to use face shields indefinitely.At a third hospital, on Washington’s border with Oregon, nurses reported that respirators were expired. The hospital responded, the...

March 28, 2020
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