Name: Frontier hid fees and over-promised internet speeds, AG says | HeraldNet.com
Brand: heraldnet.com
SKU: heraldnet-com-2
Availability: OnlineOnly

critic

Frontier hid fees and over-promised internet speeds, AG says | HeraldNet.com

preview

EVERETT — Frontier Communications Northwest, the company that recently sold its broadband services to Kirkland-based WaveDivision, is to pay $900,000 to the state and affected customers for charging hidden fees and misrepresenting internet speeds.Before the transfer of ownership, Frontier, whose main Western Washington office was in Everett, did not adequately disclose fees in advertising and misled subscribers about internet speeds it could provide, according to the Washington State Office of the Attorney General.In a , the attorney general’s office said the $900,000 must be paid by Frontier Northwest or its parent, Frontier Communications of Norwalk, Connecticut, pending approval by a bankruptcy court. Frontier filed for bankruptcy as it was closing a deal to sell its telephone, television and internet holdings in Washington, Oregon, Idaho and Montana to WaveDivision. That sale closed on May 1, and WaveDivision now .As in the case of many settlement agreements, Frontier does not admit wrongdoing.Although the offending behavior occurred during Frontier’s ownership of the company, WaveDivision and Ziply Fiber must abide the settlement’s requirements for conspicuously disclosing fees and for being transparent about broadband speeds, the agreement states. WaveDivision also has agreed to invest $50 million in infrastructure improvements as a part of ownership transfer approval by the state Utilities and Transportation Commission.Under Frontier, more than 600 complaints were filed with the attorney general’s office. An investigation found that Frontier failed to adequately disclose fees while marketing cable, internet and phone services since 2016. Among other things, the company charged up to $3.99, about $50 per year, for an “internet infrastructure surcharge” without adequately disclosing the surcharge in advertising.“Broadband access is integral to our daily lives,” Attorney General Bob Ferguson said in a news release. “The current pandemic has only amplified its importance. Knowing the true cost and speed of our internet connection is essential to make an informed decision about a service that connects us to our work and to each other. Companies must be able to deliver what they promise, at the price they advertise.”Most of the $900,000 will go toward restitution through a claims process for affected Frontier customers, the attorney general said.“The Attorney General’s Office will announce details of the claims process when they are finalized,” according to the news release. “Washingtonians who have filed complaints with the Attorney General’s Office about Frontier Northwest will be directly notified of the claims process.”Talk to usPaddock succeeds Mark Bond, who departed in June following 18 years on the City Council.Evacuation orders remained in place. Only 50% of residents asked to leave had gone, according to the sheriff’s office.Evacuations were mandatory from Index to Skykomish. In 12 hours, it grew to an estimated 3,000 to 5,000 acres, shutting down U.S. 2.Air quality in Darrington was ranked the worst in the state Friday. Most of the region was in a red flag warning.Wreckage of a floatplane that crashed into Mutiny Bay last week has been located on the seafloor.Court papers shed light on Deguialin Babkino Valdez’s apparent motive for opening fire on four people in 2021.Staff photographers have traveled across Snohomish County to capture the forrest fire’s impact.The man suffered non-life threatening injuries in the shooting just after 1 a.m. near an apartment, police said.Shifting winds and rain showers will likely lower the risk for homes in Index. Rocks have toppled on U.S. 2.Please ensure Javascript is enabled for purposes ofIf Javascript is disabled in your browser, to place orders please visit the page where I , powered by .

EVERETT — Frontier Communications Northwest, the company that recently sold its broadband services to Kirkland-based WaveDivision, is to pay $900,000 to the state and affected customers for charging hidden fees and misrepresenting internet speeds.Before the transfer of ownership, Frontier, whose main Western Washington office was in Everett, did not adequately disclose fees in advertising and misled subscribers about internet speeds it could provide, according to the Washington State Office of the Attorney General.In a , the attorney general’s office said the $900,000 must be paid by...

Frontier hid fees and over-promised internet speeds, AG says | HeraldNet.com

No article scores yet.

CRITIC REVIEWS

PUBLIC REVIEWS