Seamless experiences enabled through Glia means they have a 13% increase in engagements with fewer staff, a reduction of 21% in AHT, and a 40% decrease in AWT.Read Case StudyUmpqua Bank has realized a 4.68 CSAT post-interaction, AWT is more than a minute less than the retail branch, and they experienced an 8x increase in digital usage.Read Case Study25% of chat engagements start with a bot, they have seen a 35% reduction in bot chats that need live agent help, and MSRs save 5-6 minutes per self-serve chat.Read Case StudySeamlessly moving between channels enabled Experian Insurance Services...…Seamless experiences enabled through Glia means they have a 13% increase in engagements with fewer staff, a reduction of 21% in AHT, and a 40% decrease in AWT.Read Case StudyUmpqua Bank has realized a 4.68 CSAT post-interaction, AWT is more than a minute less than the retail branch, and they experienced an 8x increase in digital usage.Read Case Study25% of chat engagements start with a bot, they have seen a 35% reduction in bot chats that need live agent help, and MSRs save 5-6 minutes per self-serve chat.Read Case StudySeamlessly moving between channels enabled Experian Insurance Services...WW…