Name: ADT Technician Spied on Customers for 7 Years
Brand: pcmag.com
SKU: pcmag-com-46
Availability: OnlineOnly

critic

ADT Technician Spied on Customers for 7 Years

preview

PCMag editors select and review products . If you buy through affiliate links, we may earn commissions, which help support our testing.Installing is meant to make you feel safe and secure, but ADT customers have experienced the opposite, with the revelation a company employee has been spying on them for years.As , news of the spying first appeared in April when ADT reported to police that a former employee had gained unauthorized access to the accounts of 220 customers, all of them located in the Dallas area. In a statement, the company said, "We took immediate action and put measures in place to prevent this from happening again ... We deeply regret what happened to the 220 customers affected by this incident and have contacted them to help resolve their concerns. We are supporting law enforcement’s investigation of the former employee and are committed to helping bring justice to those impacted by his improper actions."Now, ADT is facing two lawsuits, both seeking class-action status. It's claimed that former ADT technician Telesforo Aviles installed indoor security cameras at homes across Dallas and added his personal email address to the accounts. By doing so, he could easily access the cameras and spy on customers. He did this repeatedly over a period of seven years to hundreds of customers. One of the lawsuits also claims, "ADT began a campaign to call all affected account holders and secure a release and confidentiality agreement in exchange for a monetary payment representing a fraction of the value of their claims."According to the , one of the lawsuits represents all ADT customers, where as the other represents specifically those customers who were spied on. In both cases, more than $5 million in compensation is being sought. At the heart of the lawsuits, ADT is accused of failing to fix vulnerabilities in its software, which the company relies on to access the security system, including cameras and smart locks, installed in each customer's home.Regardless of whether you are an ADT customer or not, using smart home security cameras , including securing your accounts. Change the default passwords, enable , and use encryption when connecting it to your home network to help ensure nobody can spy on you.Sign up for What's New Now to get our top stories delivered to your inbox every morning.This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our and . You may unsubscribe from the newsletters at any time.Your subscription has been confirmed. Keep an eye on your inbox!AdvertisementEditors' Choice

PCMag editors select and review products . If you buy through affiliate links, we may earn commissions, which help support our testing.Installing is meant to make you feel safe and secure, but ADT customers have experienced the opposite, with the revelation a company employee has been spying on them for years.As , news of the spying first appeared in April when ADT reported to police that a former employee had gained unauthorized access to the accounts of 220 customers, all of them located in the Dallas area. In a statement, the company said, "We took immediate action and put measures in...

public

Matthew Humphries

pcmag.com

Credible

Speculation

Anecdotal Evidence

Generalization

Stacking the Deck

Appeal to Authority

Straw Man

Slippery Slope

Emotional Appeal

Red Herring

False Dilemma

Illogical

Moral Equivalency

Ad Hominem

Correlation w/o Causation

Semantics

Begging the Question

Faulty Analogy

Non Sequitur

Bandwagon

Dogmatism

Failing Occam's Razor

Biased

Pure Opinion

Hit Piece

Racial Bias

National Bias

Religious Bias

Financial Incentive

Political Agenda

Gender Bias

Misused Image/Video

Study Misinterpreted

Mistake

Misused Term

Science Misrepresented

Factual Error

Satire

Surface Level

Lack of Reliable Sources

Sensational

Not Credible

Investigative

Balanced

Well Sourced

Great Context

sports

entertainment

U.S.

international

business

technology

science

culture

politics

media

health

ADT Technician Spied on Customers for 7 Years

No article scores yet.

CRITIC REVIEWS

PUBLIC REVIEWS