Name: Council sends WRONG EMAIL telling taxpayers they won't be getting saving
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Council sends WRONG EMAIL telling taxpayers they won't be getting saving

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Local governmentOxfordShareCouncil officials were left red-faced after sending an email to 5,000 people owed a council tax discount that said the exact opposite of what it was meant.A spokesman for Oxford City Council said 5,179 people were emailed on Wednesday (October 4) telling them their application for a single-person council tax discount had been rejected.In fact, those receiving the email were being offered the discount.“The email was intended to convey that their discount had been approved, but regrettably, our software defaulted to providing the wrong confirmation link,” a council spokesman said.The discount, knocking 25 per cent off the council tax bill, is available to those who live alone. It can be applied for online via the council's website.&nbsp;All those who were mistakenly told their application was rejected had been written to today (October 5), the council said.A spokesman said: “We have contacted everyone affected to apologise and inform them that their single-person council tax discount review has been approved."Were you among those affected? Tell us how you felt when you were told you were not eligible for the discount. Call&nbsp;the newsdesk on 01865 425422.Local governmentOxfordShareWe want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.Please report any comments that break our rules.Read the rules herePlease sign in or register to comment.Sort byloadingCancelAre you sure you want to delete this comment?CancelSend your news &amp; photosLoading...Loading...Automatically injected HTML goes herePiano meter debuggerData returned from the Piano 'meterActive/meterExpired' callback event.As a subscriber, you are shown 80% less display advertising when reading our articles.Those ads you do see are predominantly from local businesses promoting local services.These adverts enable local businesses to get in front of their target audience – the local community.It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times.

Local governmentOxfordShareCouncil officials were left red-faced after sending an email to 5,000 people owed a council tax discount that said the exact opposite of what it was meant.A spokesman for Oxford City Council said 5,179 people were emailed on Wednesday (October 4) telling them their application for a single-person council tax discount had been rejected.In fact, those receiving the email were being offered the discount.“The email was intended to convey that their discount had been approved, but regrettably, our software defaulted to providing the wrong confirmation link,” a council...

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Tom Seaward

oxfordmail.co.uk

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Council sends WRONG EMAIL telling taxpayers they won't be getting saving

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