First off, as a heads up this is a transcript of a weekly podcast. The 'authors' discuss virtual meetings with a Columbia Business school researcher, who presents a study she carried out. The interviewers lack the scientific background to properly interrogate the results that the researcher offers; for example, she says they evaluated participants' "trust"; how? Using which scale? How many participants were there? All these very basic questions about a scientific study are never even considered by the interviewers. Poor showing.