Name: British Airways customers struggling to get a refund for cancelled flights
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British Airways customers struggling to get a refund for cancelled flights 

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British Airways customers say they are struggling to get a refund for cancelled flights and feel forced to take vouchers instead.&nbsp;Holidaymakers who have had their flights cancelled due to the ongoing pandemic have hit out at British Airways for failing to give them refunds, making the process difficult or offering them vouchers instead.&nbsp;Consumer champion Which? Has said that some airlines are openly breaking the law by delaying refunds for cancelled trips or removing customers’ refund rights altogether.&nbsp;Under&nbsp;EU Regulation 261, if you’re due to fly with an airline based in the UK or EU, or are flying from an airport in the UK or EU, you’re protected if your flight is cancelled, and should be refunded within fourteen days.Frustrated customers have taken to social media to protest the offer of a voucher.&nbsp;Rosemary Wisker, who had booked a return flight for the 28th April from London Heathrow to JFK wrote: “You have cancelled my flight, there’s no option online for a refund, only a voucher. I’m entitled to a refund. Your numbers just hang up - no one there.”&nbsp;Another, Steve Denny, said he had been trying to call BA “continually for the last month” but the call keeps getting terminated. He wrote: “I would like a refund please for my flight, I really don't want a voucher because prices will increase”.&nbsp;Other airlines have also failed&nbsp;to refund some passengers.&nbsp;Which? has received thousands of complaints and requests for help from people struggling to secure a refund for their cancelled travel.Up to £7 billion in payments made by UK customers – many who may also be struggling financially due to the impact of the pandemic – are affected, according to the travel industry’s own estimates.The consumer champion has said the government must now work with regulators and the industry to to ensure that passengers who are unable to travel due to the coronavirus pandemic are not left out of pocket.Rory Boland, Editor of Which? Travel, said: “We do not want to see the industry suffer further as a result of this outbreak, but it cannot be on consumers to prop up airlines and travel firms, especially when so many will be in difficult financial situations of their own.“The government must urgently set out how it will support travel firms and airlines to ensure they can meet their legal obligations to refund customers for cancelled travel plans – and avoid permanent damage to trust and confidence in the travel industry.”A spokesperson for BA said: “If a customer’s flight has been cancelled, they should call us to discuss their options. They can rebook, refund or choose to take a voucher to fly at a later date. Refunds can be requested at any point up to 12 months after the start date of the journey.”&nbsp;Related TopicsAdvertisementRelated TopicsWe rely on advertising to help fund our award-winning journalism.We urge you to turn off your ad blocker for The Telegraph website so that you can continue to access our quality content in the future.Thank you for your support.Need help?Visit ourpage.Close

British Airways customers say they are struggling to get a refund for cancelled flights and feel forced to take vouchers instead.&nbsp;Holidaymakers who have had their flights cancelled due to the ongoing pandemic have hit out at British Airways for failing to give them refunds, making the process difficult or offering them vouchers instead.&nbsp;Consumer champion Which? Has said that some airlines are openly breaking the law by delaying refunds for cancelled trips or removing customers’ refund rights altogether.&nbsp;Under&nbsp;EU Regulation 261, if you’re due to fly with an airline based...

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British Airways customers struggling to get a refund for cancelled flights

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