Name: No Store Did More: How H-E-B Became a Model of Emergency Preparedness
Brand: texasmonthly.com
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No Store Did More: How H-E-B Became a Model of Emergency Preparedness

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Sort ByFilter ByLocationsTypeView ResultsFilterss throughout the COVID-19 crisis. Until it was stabilized in June, the online system, through which customers can order groceries for curbside pickup or delivery, offered a spotty experience. That same month, as Governor Greg Abbott aggressively rolled back public safety measures, H-E-B stopped mandating that customers wear masks, citing the difficulty in enforcing such a rule without a statewide order. (When local officials in parts of Texas began imposing requirements in late June, H-E-B stores in those locations put mask rules back in place.) And the company’s temporary pay hike of $2 an hour was instituted after employees circulated an online petition demanding a raise, amid the dangers and privations of working long, grueling shifts during a pandemic. In early July, H-E-B employees were disappointed to learn that a generous temporary discount on groceries would be expiring. The next day, the company sent out an electronic coupon code for a free mango, a perk that some workers described as demeaning.But this story, unfortunately, isn’t over just yet. The pandemic has evolved from a new emergency demanding an immediate response to an evolving crisis that’s changing how Americans eat, work, and shop. With that comes a new challenge: How does H-E-B ensure that stores are open, stocked, and safe in a world where the current crisis could drag on indefinitely—and another crisis could come at any time?Even as H-E-B’s digital and e-commerce services have improved, the next crisis is looming: threats to the supply chain.. Hurricane? Pandemic? The doors must stay open.This article originally appeared in the August issue of Texas Monthly&nbsp;with the headline “No Store Did More.” .ByByByByByByIt’s free. It’s daily. And it’s full of great reads, y’all.ByByByandByByByByByByBy

Sort ByFilter ByLocationsTypeView ResultsFilterss throughout the COVID-19 crisis. Until it was stabilized in June, the online system, through which customers can order groceries for curbside pickup or delivery, offered a spotty experience. That same month, as Governor Greg Abbott aggressively rolled back public safety measures, H-E-B stopped mandating that customers wear masks, citing the difficulty in enforcing such a rule without a statewide order. (When local officials in parts of Texas began imposing requirements in late June, H-E-B stores in those locations put mask rules back in...

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No Store Did More: How H-E-B Became a Model of Emergency Preparedness

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