Name: AT&T Apologizes for Alarming Email About 3G Network Shutdown
Brand: pcmag.com
SKU: pcmag-com-19
Availability: OnlineOnly

critic

AT&T Apologizes for Alarming Email About 3G Network Shutdown

preview

PCMag editors select and review products . If you buy through affiliate links, we may earn commissions, which help support our testing.(Photo by Michael Brochstein/SOPA Images/LightRocket via Getty Images)We've all made the mistake of accidentally omitting important information from an email. But most of us aren't a nationwide telecommunications company scaring customers into unnecessary purchases.AT&amp;T this week began alerting certain clients that their existing handsets will no longer work once AT&amp;T phases out support for 3G. Unfortunately, the message failed to mention that 3G isn't going anywhere until early 2022., the poorly worded email elicited concerns of a scam, especially considering some recipients said they'd recently purchased a new phone. No one wants to be told they need to shell out hundreds of dollars during a health crisis to replace the gadget they just bought. AT&amp;T has since clarified: "This email was one of many planned to keep customers informed about the shutdown of our 3G network in early 2022," an AT&amp;T spokesperson told PCMag.&nbsp;"It should have included the date that certain devices would no longer be supported. We apologize for any confusion this may have caused and will be more clear in future updates."The phasing out of 3G seems like a moot point, since most modern phones support 4G data and calling; besides, AT&amp;T is currently focused on building out its . But, as Android Police pointed out, non-carrier phones don't necessarily work with the company's HDVoice service, which will be a problem come February 2022.So while the email is definitely real—and its contents of concern to some customers—there is no rush. AT&amp;T's 3G network isn't going anywhere for at least another 19 months. Learn more about the impending changes .Sign up for Fully Mobilized newsletter to get our top mobile tech stories delivered right to your inbox.This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our and . You may unsubscribe from the newsletters at any time.Your subscription has been confirmed. Keep an eye on your inbox!AdvertisementEditors' Choice

PCMag editors select and review products . If you buy through affiliate links, we may earn commissions, which help support our testing.(Photo by Michael Brochstein/SOPA Images/LightRocket via Getty Images)We've all made the mistake of accidentally omitting important information from an email. But most of us aren't a nationwide telecommunications company scaring customers into unnecessary purchases.AT&amp;T this week began alerting certain clients that their existing handsets will no longer work once AT&amp;T phases out support for 3G. Unfortunately, the message failed to mention that 3G...

public

Stephanie Mlot

pcmag.com

Credible

Speculation

Anecdotal Evidence

Generalization

Stacking the Deck

Appeal to Authority

Straw Man

Slippery Slope

Emotional Appeal

Red Herring

False Dilemma

Illogical

Moral Equivalency

Ad Hominem

Correlation w/o Causation

Semantics

Begging the Question

Faulty Analogy

Non Sequitur

Bandwagon

Dogmatism

Failing Occam's Razor

Biased

Pure Opinion

Hit Piece

Racial Bias

National Bias

Religious Bias

Financial Incentive

Political Agenda

Gender Bias

Misused Image/Video

Study Misinterpreted

Mistake

Misused Term

Science Misrepresented

Factual Error

Satire

Surface Level

Lack of Reliable Sources

Sensational

Not Credible

Investigative

Balanced

Well Sourced

Great Context

sports

entertainment

U.S.

international

business

technology

science

culture

politics

media

health

AT&T Apologizes for Alarming Email About 3G Network Shutdown

No article scores yet.

CRITIC REVIEWS

PUBLIC REVIEWS