August 6, 20191 min read, 101 words
Published: August 6, 2019 | 1 min read, 101 words
The phone numbers add tracking before connecting to a restaurant so that Grubhub can bill for a marketing fee.Edward Ongweso Jr“It’s not fair because this is our customer who called directly into our restaurant. It’s a trick.”Bettina MakalintalThe call was a customer who had his ...
Scores for this article.
Percentage of critic and public trust in this article.
Investigative5
critic score
public score
critic score
23 reviews
public score
107 reviews
critic score
1 reviews
public score
7 reviews
CRITIC REVIEWS
Investigative
February 9, 2020
A lightly investigative and interesting look at a heretofore unknown aspect of online marketing regarding the referenced company. The Author does yeoman's service in illuminating the discussed practice. While the piece's clickbaity title may seem to belie authorial bias, in the main, things remain generally even-handed. There are sprinkles of one-sided opinion here and there but this ultimately does not detract from the informative nature of the article. A worthwhile read.
February 9, 2020
PUBLIC REVIEWS
Well Sourced
August 7, 2019
Relevant topic, reporter talked to wide range of people (including Yelp and GrubHub spokespeople, who were not very forthcoming with information).
August 7, 2019
Investigative
August 11, 2019
This user only left a rating
August 11, 2019
Investigative
August 7, 2019
The article investigates the issue in some depth providing detailed support for most statements. There is also space given to responses from Yelp and Grubhub.
August 7, 2019
Investigative
August 7, 2019
This is a great little investigative look into Yelp and GrubHub's practices. Both companies will be forever fighting with restaurants for who controls access to the end customer, so none of this is surprising to me. In most cases, I'd say restaurants (like mine) should be thankful that these online services exist, but the companies need to make clear that they are recording conversations and using this phone call work around.
August 7, 2019
Great Context
August 7, 2019
The article provides a lot of context on the issue restaurants have with grub hub, and discusses some coverage of the erroneous charges. Most of the rest of the article was anecdotal and unsourced.
August 7, 2019
Investigative
August 6, 2019
An investigative article that started from the author's own experience calling a restaurant and noticing the different number. There were a few claims that weren't backed up by linked sources for deeper dives and credibility verification, but the overall information is very contextual and balanced.
August 6, 2019